Only customers that purchase a system directly from www.poseidonreefsystems.com are eligible for the guarantee. When you place an order for the guarantee fulfillment we will check our records to confirm that you purchased a system directly from our website.

If your cultures crash we will ship you replacements in an insulated shipper and only charge $22.50 for shipping and handling.  Simply select the starter cultures you need from the drop down menus and then add it to your cart (when you view your cart always leave the quantity as 1 ).  We will verify your eligibility and then ship your new starter cultures.  If you order nano, we will include two pouches.  If you order nano and pods you will receive two pouches of nano and one pouch of pods. If you order only pods you will receive one pouch of pods. 

Please note that starter cultures ship on Mondays & Wednesdays due to the timing of our cultures.  This item is only available in the US.  Important information about shipping:  If you select the starter culture guarantee and then place additional items in your cart, the website will not count the $22.50 starter culture fee towards the $49 threshold for free shipping.  Consequently, your order will need to total at least $71.50 to get free shipping.  We are working on a solution, but in the meantime we apologize for this inconvenience.  This guarantee can be modified or suspended at anytime. 

Copepod and Phytoplankton systems will ship on Mondays and Wednesdays due to timing of our cultures.  Customers located in the Northeast will receive their starter cultures with their hardware in the same shipment.  Customers located elsewhere will receive their hardware and starter in separate shipments.  All customers will receive automated emails with Tracking Numbers.  Sometimes these emails end up in your SPAM folders so please be on the lookout for that.  If you receive your starter cultures before the hardware you can refrigerate the phyto and the pods.  Try to start your pod cultures as soon as possible and when you do so allow the starter cultures to gradually come to room temperature first.  We normally get 7-10 days of viability for pods in our pouches and the phyto is viable for months.

Poseidon Reef Systems will deliver to International customers but shipping will be charged.  Contact us at info@poseidonreefsystems.com to place an international order. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Poseidon Reef Systems is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.  In addition, the culture guarantee is not provided for international shipments.  International customers are encouraged to identify a local source for starter cultures. 

If you are not completely satisfied with your purchase you may return it for a refund within 60 days of purchase.  Products must be unused and in the original state and packaging.  A 20% restocking fee will be deducted from the refund.

The PhytoTank LED lighting system is rated for 50,000 hours of use.  Contact info@poseidonreefsystems.com if your PhytoTank LED system fails prematurely.  Our products are guaranteed for 1 year from the date of purchase by purchasing customers or authorized dealers only.Copyright Notice

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